FAQ

Trekking poles are lightweight, adjustable, and usually come in pairs. They are designed to provide support and stability while hiking, reducing strain on joints and improving balance. Hiking sticks, also called walking staffs, are usually made of wood and are not adjustable. They provide support and balance, especially on uneven terrain. Walking sticks are primarily designed to assist with balance and stability for individuals with mobility issues, often featuring a curved handle and rubber tip.

To find the correct length, stand with your arms at your sides and bend your elbows at a 90-degree angle. Measure the distance from the ground to the top of your hand. This measurement will give you a good starting point for choosing the appropriate length. Most trekking poles are adjustable, so you can fine-tune the length based on your personal preference and terrain.

Most trekking poles have a locking mechanism that allows you to adjust the length. Simply unlock the mechanism, adjust the pole to the desired length, and then lock it back into place. Always refer to the manufacturer's instructions for your specific trekking poles to ensure proper adjustment.

To maintain your trekking poles, hiking sticks, or walking sticks, regularly check for any signs of wear and tear, such as loose screws or damaged tips. Wipe them down with a damp cloth after each use to remove dirt and debris. For trekking poles with telescoping sections, periodically clean and lubricate the locking mechanisms to ensure smooth operation.

Walking sticks are specifically designed for individuals with mobility issues, providing support and stability. Some trekking poles and hiking sticks may also be suitable, depending on the individual's needs and the specific product. We recommend consulting with a healthcare professional to determine the best option for your specific situation.

We accept returns and exchanges within 30 days of the purchase date, provided the items are unused, in their original packaging, and accompanied by a valid proof of purchase. Please refer to our return policy page for more information on how to initiate a return or exchange

Shipping times and costs vary based on the destination and the shipping method chosen. Please refer to our shipping page for more information on estimated delivery times and shipping fees.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Please visit our contact page to get in touch with our customer support team. You can reach us by email, phone, or by using the online contact form. Our team is available to assist you with any questions or concerns you may have.